When you place an order with Golden Lady you are notified at the checkout as to whether your items are in stock. If any of the items you choose are not in stock we will charge you for the whole order and then advise the anticipated delivery dates.

This ensures that we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details held, we cannot charge you again.   This also ensures that stock is allocated and dispatched directly to you as soon as it becomes available.

All payments are processed via the secure PayPal system (you are not required to have a PayPal account to do this).

You are entitled to cancel reserved items at any time by phone or email.  Please do not hesitate to contact us on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

Golden Lady are unable to accept returns of our products, for hygiene reasons.  However should you have any issue with your order items received please do not hesitate to contact us on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

All orders are delivered either by MyHermes Courier Service or by first class Royal Mail post. Where possible, orders placed before 3.00pm will usually be processed the same day (subject to items being in stock).

Dispatch Times

UK Standard Order Dispatch – Within 48 hours  (weekdays)

Delivery Times

MyHermes Standard Parcel = 3/4 days
UK Royal Mail Standard Delivery = 1 – 3 days

If you have any questions concerning your dispatch or delivery, please do not hesitate to contact us on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

Golden Lady is committed to offering the very best customer service.If you have any questions or require assistance, please call us on 0203 879 1425. Our office hours are 9.00am to 5.00pm, Monday to Friday.

Alternatively please email us info@goldenlady.org.uk and we will respond to you email as soon as possible.