When placing an order you are notified as to whether your items are in stock.  Where any item is unavailable, you will not be able to complete the order and therefore will not be charged for out of stock items.   T

All payments are processed via the secure PayPal system (you are not required to have a PayPal account to do this).  This ensures that we do not store any credit and debit card details. PayPal will process your payment on our behalf at the checkout, no records of your card details are held ensuring we cannot charge you again.

You are entitled to cancel ordered items by phone or email where items have not yet been dispatched.  Please do not hesitate to contact us if you have any queries regarding your order or delivery on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

Golden Lady are unable to accept returns of our products, for hygiene reasons.  However should you have any issue with your order items received please do not hesitate to contact us on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

All orders are delivered either by EVRI(MyHermes) Courier Service or by First Class Royal Mail post. Where possible, orders placed before 2.00pm will usually be processed the same day.

Dispatch Times

UK Standard Order Dispatch – Within 48 hours  (weekdays)

Delivery Times

EVRI/MyHermes Standard Parcel = 3/4 days
UK Royal Mail Standard Parcel Delivery = 1 – 3 days

If you have any questions concerning your dispatch or delivery, please do not hesitate to contact us on:  0203 879 1425 or email us on: orders@goldenlady.org.uk and we will do our best to help you with your query.

Golden Lady is committed to offering the very best customer service.If you have any questions or require assistance, please call us on 0203 879 1425. Our office hours are 9.00am to 5.00pm, Monday to Friday.

Alternatively please email us info@goldenlady.org.uk and we will respond to you email as soon as possible.