When you place an order with Golden Lady you are notified at the checkout as to whether your items are in stock. If any of the items you choose are not in stock we will charge you for the whole order and then advise the anticipated delivery dates.

This ensures that we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again.

This also ensures that stock is allocated and dispatched directly to you as soon as it becomes available.

You are entitled to cancel reserved items at any time by phone or email.

The transaction will appear on your bank statement as – Golden Lady.

Golden Lady can accept returns within a maximum limit of 28 days. When returning items please include details of your delivery note and obtain proof of postage from your post office.

Your return parcel can take up to 5 working days to arrive back with us. Faulty goods are entitled to a full refund or replacement. Please allow 7 days for your refund to be processed.

NB: If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required.

Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, hosiery must not have be taken out of the packet)

Distance Selling Regulations
Golden Lady complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations

All orders are delivered either by MyHermes Courier Service or by first class Royal Mail post. Where possible, orders placed before 3.00pm will usually be processed the same day (subject to items being in stock).

Dispatch Times

UK Standard Order Dispatch – Within 48 hours  (weekdays)

Delivery Times

MyHermes Standard Parcel = 3/4 days
UK Royal Mail Standard Delivery = 1 – 3 days

Golden Lady is committed to offering the very best customer service.If you have any questions or require assistance, please call us on 0203 879 1425. Our office hours are 9.00am to 5.00pm, Monday to Friday.

Alternatively please email us info@goldenlady.org.uk and we will respond to you email as soon as possible.