Golden Lady can accept returns within a maximum limit of 28 days. When returning items please include details of your delivery note and obtain proof of postage from your post office.
Your return parcel can take up to 5 working days to arrive back with us. Faulty goods are entitled to a full refund or replacement. Please allow 7 days for your refund to be processed.
NB: If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required.
Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, hosiery must not have be taken out of the packet)
Distance Selling Regulations
Golden Lady complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations